Have a real help menu instead of trying to match your question to an already asked one.
Have an actual Contents menu that does not rely on other users questions. The inquiry, "Why are my employees hours showing in Red?, returns zero answers and just grabs random words from other's questions that are unrelated. Only real option is to call your staff. Instead why don;t you lead to a page that describes all of the features and idiosyncrasies of the time sheet screen?